Shipping, returns & refunds.

Shipping policy

We currently ship physical products to deliverable addresses within the United States. Available USPS services, shipping cost, estimated transit time, and any applicable tax are shown before payment. Delivery estimates are not guarantees.

Orders are normally prepared within 3–5 business days, excluding weekends and postal holidays. High-volume periods, address issues, severe weather, carrier interruptions, or a product-specific notice may extend that time. If a material delay affects your order, we will use the email provided at checkout to contact you.

Customers are responsible for entering a complete, accurate shipping address. Contact us immediately if an address needs correction. Once a package is accepted by the carrier, we cannot guarantee an address change or intercept.

Tracking, delivery & missing packages

When shipping is purchased, we send tracking information to the order email. A label-created notice means the label is ready; carrier movement may not appear until the package is handed to and scanned by USPS.

If tracking shows a delay, please allow the carrier time to update and then contact us. If tracking shows delivered but the package cannot be located, check the delivery area and household members, then contact USPS and Smile With Miles so we can review the shipment record. Carrier delays or delivery scans do not automatically qualify an order for a refund, but we will help investigate.

Returns & exchanges

All sales are final unless an item arrives defective, damaged, or materially different from the item ordered. We do not accept returns or exchanges for change of mind, opened mystery/blind items, scent or texture preference, or because a randomly selected style was not the style hoped for.

To report an eligible issue, contact smilewithmiles5306@gmail.com or 330-383-7625 within 7 calendar days after delivery. Include the order number, a description of the issue, and clear photos of the item and packaging. Do not send an item back without return authorization.

If the claim is approved, we may provide a replacement, store credit, or refund, depending on availability and the circumstances. Smile With Miles will cover authorized return shipping for a verified defective, damaged, or incorrect item. This policy does not limit rights that cannot be waived under applicable law.

Refunds, disputes & cancellations

Approved refunds are sent to the original payment method. We normally submit the refund within 10 business days after approval or, when a return is required, after the authorized item is received and inspected. Your bank or card issuer may need additional time to post the credit.

To cancel an order, contact us as soon as possible. An order may be canceled and refunded if it has not entered packing or shipping. Once processing or shipment has begun, the defective-item policy above applies. A payment dispute does not replace contacting us; please give us the opportunity to address a problem promptly.